As practice for empathy mapping, I was assigned to analyze an episode of Undercover Boss and create an empathy map for the boss and one employee. This was an opportunity to practice empathizing with someone without being face-to-face with a person. I have learned to read facial expressions and body language as a tell for certain emotions. The user doesn’t always want to be honest so watching a curated episode of a reality television show was good practice in reading people’s emotions.